The Research
Reviews are revenue. Replying to them is the lever.
Five large-scale studies — hundreds of thousands of businesses and over a million locations — agree: more reviews, a higher rating, and replying to reviews all drive measurable revenue. That's why TechFlow asks your customers for reviews automatically, and nudges you to reply.
revenue for every extra star in a local business's average rating.
Michael Luca, Harvard Business School — "Reviews, Reputation, and Revenue: The Case of Yelp.com"
higher conversion once a profile shows 5 reviews vs. none — up to 380% for higher-ticket services.
Spiegel Research Center, Northwestern — "How Online Reviews Influence Sales"
more revenue for businesses that reply to at least 25% of their reviews. Ignore them and you sit 9% below average.
Womply — analysis of 200,000+ small businesses
more conversions from raising a Google rating just 0.1 star (4.3 → 4.4). Lifting reply rate 10% → 32% drove up to 80% more conversions.
Uberall — study of 1.4M locations
of consumers won't use a local business rated under 4 stars; 74% only weigh reviews from the last 3 months.
BrightLocal — Local Consumer Review Survey
TechFlow does the review work for you.
Automatic review requests after every job, plus a daily nudge so you never leave a review unanswered.
See how it works →Summit Digital Holdings LLC · Sources: Harvard Business School, Northwestern (Spiegel), Womply, Uberall, BrightLocal.